Laylo

We get it — there are plenty of SMS platforms out there and they convinced you to sign up. Then you found out they don't do much besides send messages. Thankfully, it's easy to transfer your data and number to Laylo.

Before beginning your transfer you will need a Laylo Pro account. Use <a href="https://laylo.com/auth" rel="nofollow noopener noreferrer" target="_blank">this link</a> to get started, and be sure to claim a number.

How to transfer your existing phone number

Email your account rep at the other service saying:

"I'm looking to switch my phone number over to Twilio Account SID: ACddeabe7926dc88cf17ad0f43a9b116cc."

Note: even if you'll be transferring your number from a different provider, you will still need to claim a new number on Laylo, which we will replace as soon as your pre-existing number is transferred. You can set this up via <a href="https://laylo.com/settings?tab=SMS" rel="nofollow noopener noreferrer" target="_blank">Settings → SMS</a>.

How to transfer your existing contact list

Email your account rep at the other service saying: "Please send a CSV of my current contact list excluding any unsubscribed contacts."

Once you have received your CSV of contacts, head to the Fans tab in Laylo and upload your list.

1. Email your account rep at the other service saying: "Please send a CSV of my current contact list excluding any unsubscribed contacts."
2. Once you have received your CSV of contacts, head to the Fans tab in Laylo and upload your list.

[SCREENSHOT 1 — the Fans tab upload screen]

Make sure to select the option to upload "new fans from an external source." Then follow the steps and agree to the compliance terms.

1. Make sure to select the option to upload "new fans from an external source." Then follow the steps and agree to the compliance terms.

[SCREENSHOT 2 — selecting the external source option]

Reminder: please include an accurate screenshot and link of the form where your fans submitted their phone numbers. If we do not have this, our compliance team will reject your import, and it could delay your list being uploaded.

With your submission, you have to include a welcome message to let fans know that this is the new phone number you will be messaging them from. This text only goes out to the new phone numbers you are adding to your Laylo.

1. With your submission, you have to include a welcome message to let fans know that this is the new phone number you will be messaging them from. This text only goes out to the new phone numbers you are adding to your Laylo.

Reminder: if you are porting over your old custom phone number from another platform into Laylo, then a welcome message isn't required. Please fill out the form anyway — just write that and explain it in the text box for the welcome message so our compliance team is aware. We won't send a message.

[SCREENSHOT 3 — the welcome message step]

Once our compliance team receives your import request, please give us up to 24 hours to review and approve it.

<a href="https://docs.laylo.com/en/articles/6520118-import-emails-and-phone-s">Import Emails and Phone #s</a>

- <a href="https://docs.laylo.com/en/articles/6520118-import-emails-and-phone-s">Import Emails and Phone #s</a>
- Custom Phone Number
- Launch a custom voicemail campaign

Move your phone number and contact list to Laylo from another SMS platform.

👋 Transfer from an SMS platform

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👋 Transfer from an SMS platform

How to transfer your existing phone number

How to transfer your existing contact list

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